Terms of Use

1. Introduction

Welcome to the HealthMe terms and conditions. 

The information in the terms and conditions describes the products and services offered by HealthMe Technologies SA (referred to as HealthMe”, we”, us”, our”) and how we expect users to interact with these. 

The products and servicescovered by this agreement are:


  • HealthMe.ai (Site”); and 
  • The HealthMe mobile application (App”) for iOS and Android. 


Please read these terms and conditions (Terms) carefully. By interacting with any of our products or services you agree to be bound by them and use HealthMe products and services in line with them. If you do not agree to all of these Terms, please do not use any of the aforementioned products and services. 


These Terms apply to your use of HealthMe products and services. However they do not alter in any way the terms or conditions of any other agreement you may have with us. If you are using our products or services on behalf of any entity, you represent and warrant that you are authorised to accept these Terms on the entitys behalf, and that such entity will be responsible for any violation of these terms. 

2. Updates to Terms

We reserve the right to update these Terms. When we do so, we will inform you of any changes that we have made prior to publishing them. Any changes will be effective immediately after the updates are published. Your continued use of HealthMe products and services constitutes acceptance of these Terms. If you do not agree to the updated Terms your only option is to stop using our products and services. 

3. Privacy Policy

Please refer to the HealthMe Privacy Policy for information on how we collect, use, store and protect personal information from users of our products and services. Your use of the Site signifies your acknowledgment of, and agreement to, the applicable clauses of our Privacy Policy (explicit consent is asked for for users of the App or Platform). 

4. Electronic Communications

When you send emails to us or contact us electronically via any of our products or services (e.g. forms on our Site or messages submitted via our App or Platform), you consent to receiving electronic communications from us. Where applicable, any electronic communication we send to you can be used to satisfy any legal requirement for communication to be in writing. 

5. Access to HealthMe products and services

Before you start using our App or Platform you are required to create an account. During this process you must provide accurate, current and complete information about you. As part of the account creation process you are asked to confirm you are at least eighteen (18) years of age, agree to the End User Licence Agreement (EULA) and provide explicit consent to the HealthMe Privacy Policy. You will also be asked to provide your email address and create a password to allow you to log in to your account. Please note that you are responsible for: 


Choosing a strong password;


  • Keeping your log-in information safe and secure; 
  • Avoiding the misuse of your log-in information by any third party; 
  • Maintaining and promptly updating your account details and any other information you provide to us to ensure its ongoing accuracy and completeness; 
  • Accepting any risks of unauthorised access to your account details and any other information you provide to us. 


We reserve the right to deny your account creation request, suspend or terminate your account at any time, with or without any reason. 

6. Copyright and Limited License

Unless otherwise indicated, all content and materials available in our products and services including, but not limited to, text, graphics, logos, icons, audio clips, photographs and videos (Materials) are our property or that of our affiliates or licensors and are protected by UK and/or international copyright law. 


We grant you a limited, non-sublicensable, and non-exclusive licence to access and make use of our Site. You may print to hard copy portions of our site for informational, non-commercial and personal use only in accordance with these Terms and any other agreement you may enter with us of any of our affiliates. 


Any use of our Site for any purpose outside of the limited licence is prohibited without our consent and will constitute a breach of the licence. You must not print to hard copy, screenshot or share portions of our App or Platform for any reason without our explicit consent. The only exception to this is where a feature in our products or services is specifically intended to support hard copy printing or sharing with others. Such unauthorised use may also violate applicable laws, including, but not limited to, copyright and trademark laws and applicable communications regulations and statutes. 


For all HealthMe products and services, you agree that: 


(a) you will not use any robot, spider, other automatic device, or manual process to monitor or copy our products and services, or any pages or content available on our products and services, for any other purpose; 


(b) you will not use any device, software or routine to interfere or attempt to interfere with the proper working of our products and services; 


(c) you will not take any action that imposes an unreasonable or disproportionately large load on our infrastructure; and 


(d) you will not copy, reproduce, alter, modify, create derivative works, or publicly display any content (except for your own personal, non-commercial use) from our products and services. 

7. Copyright Complaints

We will respond promptly to claims of intellectual property misuse. If you believe that your work has been copied and is accessible via any of our products or services in a way that constitutes copyright infringement, please notify us through the process described below. 


Notice of any claimed copyright infringement must be submitted to the contact details below. 


E-mail: support@HealthMe.ai 


Note: any email notifications should include “notice of alleged service provider infringement” in the subject line of the email. 


The notice must include the following information: 


  1. The name, address, and electronic signature of the complaining party. 
  2. A description of the infringing materials and a link to the infringing materials, or if a link is not available a description of the location of these materials on the website. 
  3. Sufficient information to identify the copyrighted works. 
  4. A statement by the copyright owner that the copyright owner has a good faith belief that there is no legal basis for the use of the materials complained of. 
  5. A statement of the accuracy of the statements made and, under penalty of perjury, a statement that the complaining party is authorised to act on the behalf of the copyright owner. 


Once proper notice is given, we will take the material down. A party whose material was removed improperly may send counter notice to the above-referenced address. Counter-notice must including the following: 


  1. The senders name, address, phone number and physical or electronic signature. 
  2. Identification of the material and its location prior to removal. 
  3. A statement under penalty of perjury that the material was removed by mistake or misidentification. 
  4. The senders consent to local court jurisdiction, or if overseas, to an appropriate judicial body. 


If we become aware of any individual that repeatedly breaches any of our Materials that are subject to UK Copyright Law, we reserve the right to take any action we deem necessary, including limiting access to our products or services, terminating your user account and/or notifying appropriate government authorities. 

8. Hyperlinks

You are granted a limited, non-sub-licensable and non-exclusive right to create a text hyperlink to the Site for non-commercial purposes; provided such link does not portray us or any of our products or services in a false, misleading, derogatory or otherwise defamatory manner; and provided, further, that the linking site does not contain any pornographic, illegal material or material that is offensive, harassing or otherwise objectionable material. This limited right may be revoked by us at any time, with or without any reason. You may not use a HealthMe logo or any other of our proprietary graphics to link to the Site without our prior written consent. Further, you may not use, frame or utilise framing techniques to enclose any HealthMe trademark, service mark, logo or any other of our proprietary information, including, but not limited to, the images found at the Site, the content of any text or the layout/design of any page or form contained on a page on the Site without our prior written consent. Except as noted above, you are not conveyed any right or license by implication, estoppel or otherwise in or under any of our patent, trademark, copyright or proprietary rights or those of any third party. 

9. Third Party Sites

We may host or provide links to products, Web pages, Websites and other content of third parties (Third Party Sites). The inclusion of any link or the hosting of any content is provided solely as a convenience to our users, including you, and does not imply affiliation, endorsement, approval, control or adoption by us of any Website or any information or content contained therein. We make no claims or representations regarding, and accept no responsibility for such Third Party Sites, or for the quality, accuracy, nature, ownership or reliability thereof. Users, including you, may use these links and the Third Party Sites contained therein at their own risk. When you leave the Site, you should be aware that our terms and policies no longer govern. You should review the applicable terms and policies, including privacy and data gathering practices, of any Website to which you navigate from the Site.

10. Advertisements and Promotions; Third Party Products and Services

We may run advertisements and promotions from third parties on the Site or may otherwise provide information or links to third party products or services on the Site. Your business dealings or correspondence with, or participation in promotions of our advertisers and any terms, conditions, warranties or representations associated with such dealings or promotions, are solely between you and such third party. We are not responsible or liable for any loss or damage of any sort incurred as a result of any such dealings or promotions or as the result of the presence of such third party advertisers or third party information on the Site. 

11. Content

HealthMe products and services may include blogs (including, but not limited to The HealthMe Blog), discussion forums, user-generated content or other interactive areas. You are responsible for your use of and access to our products and services and use them at your own risk. You must not use any HealthMe products or services for any purpose that is illegal, offensive or otherwise damaging to the company, including sharing or publicly posting any data, designs or other information made available to you via the App or Platform. 

12. Your Submissions

You acknowledge and agree that any submissions to us, including but not limited to questions, comments, suggestions, feedback, ideas, plans, patient blogs or stories, creative materials or other information or work provided via email or otherwise will become our sole property. We will own worldwide and exclusive rights, including, but not limited to intellectual property rights. We will be entitled to use and disseminate submissions for any purpose without compensation or reimbursement to you. When you make submissions you acknowledge and agree that: 


(a) your submissions do not contain confidential or proprietary information; 


(b) we are not under any obligation of confidentiality, express or implied, with respect to the submissions; 


(c) we will be entitled to use or disclose (or choose not to use or disclose) any submissions for any purpose, in any way, in any media worldwide; 


(d) we may have something similar to the submissions already under consideration or in development; 


(e) your submissions automatically become our property without our obligation to you; and 


(f) we may, but are not obligated to, review or monitor areas on our products or services where users may transmit or post communications. 

13. Disclaimer of Warranties

HealthMe products and services are provided to you on an as is” or as availablebasis without any representations, warranties or conditions of any kind. 


We do not represent or warrant that all information in our products or services is completely error free. However, we aim to provide products and services containing information that is as accurate, complete, stable, reliable and secure as possible. 


We also make no representations, warranties or conditions regarding the availability, reliability or security of our products and services and will not be liable for any unauthorised access to, or any modification, suspension, unavailability or discontinuance of our products and services.. However, we aim to provide products and services that are as available, reliable and secure as possible. 

14. Limitation of Liability

In no circumstance will we, our affiliates, licensors or our/their directors, members, employees or agents be liable to you or any third party for lost profits, lost revenue, lost data or any other direct or indirect consequences/damages of any kind arising out of these Terms or your inability to use HealthMe products or services. This is regardless of whether we have been advised of the possibility of such consequences or whether they are foreseeable. Our affiliates and licensors will not be liable to you for any direct consequences. Our aggregate liability is limited to the net amounts received by us from you for use of our products and services. The existence of one or more claims will not enlarge this limit. 


Certain laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions or limitations may not apply to you and you may have additional rights. 

15. Disclaimer of Tort Liability

The foregoing warranties and remedies are EXCLUSIVE and you waive and release all other warranties, obligations, and liabilities of us and all other remedies, claims, and rights that you may have relating in any way to our products and services, whether arising from contract, warranty, strict liability or tort or from our negligence, or other fault, including, but not limited to, claims for loss of or damage resulting from the use or access to any products and services. 

16. Indemnification

You agree to indemnify, defend and hold us, our affiliates and our respective third parties (Indemnified Parties) free from harm against any actual or threatened lawsuits including but not limited to claims, damages, losses and expenses brought against Indemnified Parties related to: 


(a) your use of HealthMe products or services; 

(b) your conduct; 

(c) your failure to perform your obligations under these Terms (including, but not limited to, your violation of these Terms); 

(d) any violation of applicable law, rules or regulations by you or your personnel; and/or 

(e) your violation of the rights of any third party. 

17. Termination

Notwithstanding any of these Terms, we reserve the right, without notice and in our sole discretion, to terminate your license to use our products and services, and to block or prevent your future access to and use of our products and services. 

18. Miscellaneous

Your use of HealthMe products and services is subject to all applicable local, national and international laws and regulations. You hereby submit to the exclusive jurisdiction of such courts over any lawsuit, action or proceeding arising from these Terms. You may not transfer/assign any of your rights and obligations under these Terms without our prior consent. Nothing in these Terms will restrict or limit any assignment by us of our rights or obligations to third parties, including, but not limited to, our affiliates. If any provision of these Terms is found to be void or unenforceable, then the remainder will have full force and effect, and the invalid provision will be partially enforced to the maximum extent permitted by law to effect the purpose of these Terms. 


By using any of HealthMes products or services you confirm: 


I HAVE READ AND AGREE to all of the terms in the Website Terms and Conditions. 


I ACKNOWLEDGE AND AGREE that all information submitted via HealthMe products and services, including personal information, may be transferred outside the United Kingdom for processing by HealthMe Digital Limited in accordance with the Site’s Privacy Policy. 


I ACKNOWLEDGE AND AGREE that it is my responsibility to ensure that my submission of any information via HealthMe products and services complies with applicable laws, including any applicable requirements to provide notice to, or obtain valid consent from, data subjects for the transfer of personal information about them outside the United Kingdom for processing by HealthMe Digital Limited as described in the Site’s Privacy Policy. 

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