Know the price.
See the package price and total at checkout, so you can make an informed choice before paying.
HealthMe patient help
Let’s get you to the right place.
Here as a self-pay patient, or is HealthMe part of your employer benefits program?
Your care. Closer to home.
Find a practice and a
self-pay service near you.
Choose a specialty and enter your ZIP code. We’ll email the available search results so you can explore practices and their self-pay services.
Looking for a specific practice? You can also go directly to the pricing page on its website.Where would you like to find care?
Care that is easier to understand
Clear prices.
More confidence in your choices.
Understand your options before you buy, with upfront prices and plain-language care packages.
Understand the package.
Review the included services and any exclusions. Ask your practice about anything unclear before purchasing.
Take the next step.
Keep your confirmation and redemption code. Follow your practice’s instructions to schedule your visit.
Self-pay questions
Answers before
you ask for help.
From your first payment link to your appointment, start here.
Refund policy ↗How do I find a practice or self-pay service?
Use the practice finder above to choose a specialty and enter your ZIP code. We’ll email the available search results. If you already know your practice, look for its pricing page or use the link its team sent you.
How do I buy a care package?
Open your practice’s HealthMe marketplace or its payment link. Check the services, exclusions, and total price before checking out.
What is included in the price?
Your package lists the included services and any exclusions. Review the full checkout total, including any technology fee, before paying. Ask the practice about anything unclear.
How can I pay?
Checkout may offer Apple Pay, Google Pay, major cards, and Affirm financing. Available methods and financing eligibility are shown at checkout.
What happens after I purchase?
Your confirmation email includes a redemption code. Keep it for your appointment, and contact the practice to arrange your visit.
I can’t find my redemption code. What should I do?
Check your purchase confirmation and spam folder first. If the code is still missing, create a support ticket below and choose “Missing redemption code.”
Do I need to log in?
You don’t need an account to ask for help here. Use your provider’s link to review or pay for care. The Login link in this website’s navigation is for medical practice staff.
I received a link for a balance or copay. Is that a care package?
A PayLink request lets your practice collect a balance, copay, or deductible. It may be separate from a self-pay package. Review the amount and payment description; ask the practice if you don’t recognize the request.
How do I cancel, reschedule, or request a refund?
Contact the practice about scheduling changes. Refund eligibility depends on timing and whether services were provided. Read the refund policy, then create a ticket below if you need help.
Will my self-pay purchase count toward my deductible?
That depends on your insurance plan. Check with your insurer before purchasing; a self-pay payment is not automatically credited to a deductible.
Still need a hand?
Create a support ticket.
Checked the FAQs and still have a question? Tell us what you need help with.
A practice name helps us identify the right next step. For appointment changes, contact your practice directly.
No account needed. Please leave medical details, insurance ID numbers, and records out of this initial request.
Your request is saved.
Keep this reference for your records:
Care navigation, made simpler
Start here. We’ll help connect the dots.
Tell us how to reach you.
Send a request with your name, reply email, and employer or health plan if known.
Understand your options.
Connect with the appropriate navigation team to review your program, available providers, and expected member costs.
Move care forward.
Get help coordinating the next step, from finding a specialist to arranging an appointment.
Employer benefits questions
Your benefit.
A clearer path to care.
Help for members using HealthMe through an employer or health plan.
How do I reach my HealthMe care navigator?
Select “Start a request” and choose “Connect with a navigator.” Include your employer or health plan name if you know it so the team can connect you with the appropriate support.
How do I know whether HealthMe is part of my benefits?
Check your benefits guide or ask your employer’s benefits team. If you were told to use HealthMe but are unsure of the next step, start a request below and include the employer or plan name.
What can a navigator help me with?
A navigator can help you understand your program’s care options, identify participating specialists, and coordinate the next steps for appointments. The support available depends on your employer or health plan’s program.
Will I have to pay for my care?
Your member cost depends on your benefits and the service you need. Ask your navigator to confirm the available care and your expected cost before you book or purchase anything.
Should I buy a self-pay package first?
Start with your navigator if you are using HealthMe through your benefits. They can help confirm your program’s pathway before you make a self-pay purchase.
Can I follow up on an existing request or appointment?
Yes. Choose the follow-up or appointment option in the request form. For an appointment already scheduled, you can also contact the practice directly about timing changes.
Do I need an account or medical records to start?
No account is needed for this initial request. Share your name, reply email, and employer or plan if known. Please don’t include medical details, records, or insurance ID numbers in the form.