National reach, local context
Use a national network map and hyper-local search to review participating providers near a member. Network fit depends on the service and geography.
How it works
A guided path from question to appointment.
Connect the tools your navigators need with the support members need to act.
Understand the member’s need
Start with the member’s care need, location, referral, and available benefit. Confirm eligibility and explain the next step.
Search and review the options
Explore nearby specialists, available care packages, and upfront prices. AI-assisted search supports discovery while navigators review the options and help members understand what is included.
Refer and get scheduled
Send the referral and coordinate the appointment with the practice. Agent Dora helps move scheduling, required information, and pre-op tasks forward.
Stay connected through care
Keep the member informed and coordinate additional steps, from imaging and therapy to surgery and follow-up when appropriate. Claims and payment workflows remain connected to the episode.
Meet Agent Dora
More care moving.
Less time coordinating.
Agent Dora is HealthMe’s care navigation AI assistant. She drafts referrals, schedules visits, and coordinates pre-op clearance—so navigators close cases in hours, not weeks.
Watch Agent Dora in actionPutting it into practice
Your navigation team, or ours.
Already have a navigation partner? Give them access to HealthMe’s network and referral tools. Need member support? Pair CareNav Connect with HealthMe’s nurse-led navigation team. We align with your employer, TPA, and benefits partners, with co-branded guides and a clear point of contact so members know where to turn.
What comes together
- Office visits, imaging, therapy, and surgical care when appropriate
- Access to participating national and private-network providers
- Appointment and follow-up coordination
- Member education and employer launch support
Navigation partner
“HealthMe has been instrumental as we've scaled our care navigation team. Our navigators can find independent specialists, see the price upfront, and get members scheduled without the usual back-and-forth. When we bring on a new employer group, we're not starting from scratch. The network, the pricing, and the workflow are already there. That makes us a stronger partner to every employer we serve.”
A few more details
Your questions, answered.
Does AI decide a member’s care?
AI assists with finding care options. Navigators review results and coordinate referrals; clinical decisions remain with the member and their treating clinicians.
Can our existing navigators use the network?
CareNav Connect supports network search and referral workflows for navigation teams. HealthMe can also provide nurse-led navigation support as part of an employer program.
Will every member have a nearby provider?
Availability varies by location and specialty. HealthMe reviews network fit with your team and discusses local options and any additional coordination needed for your population.
A better way forward
Bring the right next step within reach.
Let’s review your member locations and navigation needs.