Collect patient balances

Give every balance a simpler way to get paid.

Deductibles, copays, and post-EOB balances don’t go unpaid because patients refuse. They go unpaid because paying is a hassle. Send a link, let patients pay from their phone, and stop chasing small balances.

Estimate your collections opportunity

Where balances get stuck

Most patient balances are small, and most patients intend to pay. The money gets lost in the gap between the visit and the payment.

The statement arrives weeks later

By the time a paper statement shows up, the visit is old news and the bill goes in a pile.

Paying takes too many steps

A phone call during business hours or a portal login is enough friction to put it off.

Small balances aren’t worth chasing

When a follow-up call costs more than the balance, it ends up written off.

What changes with HealthMe

From an open balance to a completed payment
The moment	Today	With HealthMe
Before the visit	Deductible collected at the front desk, or billed later	A link for the known amount goes out before the patient arrives
After the EOB	Paper statement and a portal login	A text with a link that opens checkout
Patients who need more time	Staff set up a payment plan by hand, or the balance ages	Eligible patients can choose Affirm at checkout
A backlog of open balances	Staff work the list one call at a time	One CSV upload sends a link to every patient on the list
Reconciliation	Payments come in through several channels	Payment activity in one HealthMe workflow

Customer story

How Optim Orthopedics turned small balances into seven figures

Optim Orthopedics in Savannah, Georgia, sees a high volume of patients with deductibles and coinsurance. Balances like these are individually small, and statements and phone calls rarely collect them.

With PayLink, Optim collected $1.24M in patient balances in 2025. Patients paid across every age group and every credit profile, from superprime to patients with no credit score.

“For practices with high deductible and coinsurance volume, PayLink alone scales to seven figures. HealthMe brought us the only small balance collection solution that's ever worked for our practice.”

Optim OrthopedicsBilling operations

What launch looks like

Start with the balances you already know about, then make links part of every visit.

Week 1
Map your collection points
Decide when links go out (before the visit, after the EOB) and who owns follow-up.
Week 2
Send your first links
Start with pre-service deductibles for upcoming appointments.
Week 3
Run your first campaign
Upload a CSV of outstanding balances and send links across the list.
Week 4+
Make it routine
Review payment activity and add links to every new balance.

Products in this solution

PayLink

Payment links and bulk campaigns for patient balances

HealthMe Core

Self-pay packages for patients paying directly

See your collections opportunity

The calculator estimates PayLink collections for your group size.

Open the calculator