Last updated: November 2, 2026
Text Messaging (SMS) Privacy Policy
About this policy
This policy explains how HealthMe Technology ("we," "us," or "our") collects, uses, and protects your information when you choose to receive text messages from us. It applies only to our text messaging program.
HealthMe is a payments partner for healthcare practices. We send texts on behalf of the practices you visit, only to patients who agree to receive them.
Text messaging is always optional
You never have to agree to text messages. Opting in is not a condition of receiving care, scheduling an appointment, or using any of our services, and you can withdraw your consent at any time.
How we collect your consent
We only send text messages to people who have asked to receive them.
At checkout or scheduling, in person or by phone, practice staff ask: "Can we text you a secure link from HealthMe, our payments partner, to pay for today's visit? Message frequency varies. Message and data rates may apply. You can reply HELP for help or STOP to opt out at any time."
For a care package, staff ask: "Can we text you a secure link from HealthMe, our payments partner, to view and buy the care package we discussed?" followed by the same disclosure.
Only if the patient agrees do staff enter the patient's mobile number in HealthMe. HealthMe then sends one text with a single secure link.
Consent to text messaging is never bundled with your acceptance of any other agreement.
What messages you may receive
A secure link to buy a care package you chose at your visit, or to pay for a visit. Each text has one link to a secure HealthMe page.
Texts may arrive as SMS or as branded business messages (RCS) from the verified HealthMe sender, depending on your phone and carrier.
We do not send promotional or telemarketing text messages.
Message frequency and cost
One text per payment request or care package. Most patients get 1 to 3 per visit. Message and data rates may apply. We do not charge you for text messages, but your mobile carrier may.
How to stop messages or get help
To stop: reply STOP to any message. You will get one confirmation message and nothing further by text. You can also call or email us using the contact information below.
For help: reply HELP to any message, or contact us directly by phone or email.
Opting out of text messages does not affect phone calls, email, or mail, and does not affect your care.
What we collect when you opt in
- Your mobile phone number
- A record of each text we send: the date and time, the practice staff user who sent it, and the mobile number
- The delivery status of messages we send and any replies you send us
- Your opt-out requests and preferences
How we use it
We use this information only to send you the kinds of messages you signed up for, to respond to your replies, to honor STOP and HELP requests, and to keep records of the texts we send as required by law and by mobile carrier rules.
How and what we share
We do not sell, rent, or share your mobile phone number, your text messaging consent, or the content of your messages with any third party or affiliate. No mobile information collected through text messaging opt-in is shared with third parties or affiliates.
We use a messaging service provider to deliver our texts. Vendors may receive your mobile number solely in order to deliver our messages to you, and are contractually prohibited from using it for any other purpose or for their own marketing.
We may otherwise disclose information only where the law permits or requires it to comply with a legal obligation, in connection with a merger or sale of our business, or to protect the safety of a person.
Security
We take reasonable steps to protect your information, but no system is completely secure. Please be aware that text messages are not encrypted and could be seen by anyone with access to your phone. We keep the clinical detail in our messages to a minimum, and we ask that you not send sensitive medical or financial information by text.
Changes to this policy
We may update this policy. When we do, we will post the revised version on this page and update the date at the top. Continuing to use our text messaging service after a change means you accept the updated policy.
Text Messaging (SMS) Terms & Conditions
1. Program description
HealthMe Technology offers one text messaging program:
- HealthMe Patient Messages: a secure link to buy a care package you chose at your visit, or to pay for a visit. Each text has one link to a secure HealthMe page.
By opting in, you agree to receive recurring automated text messages from HealthMe Technology at the mobile number you provided. Consent is not a condition of purchase or of receiving care.
2. Message frequency
One text per payment request or care package. Most patients get 1 to 3 per visit.
3. Message and data rates
Message and data rates may apply. HealthMe Technology does not charge for text messages, but your mobile carrier's standard rates may apply. Contact your carrier for details about your plan.
4. How to opt out
You can cancel at any time. Reply STOP to any message to stop receiving text messages from us. You will receive one final message confirming that you have been unsubscribed, and no further text messages will be sent. Other keywords such as END, CANCEL, UNSUBSCRIBE, or QUIT also work. To rejoin, reply START or contact us.
5. Getting help
Reply HELP to any message for assistance, or reach us using the contact information below.
6. Carrier liability
Mobile carriers are not liable for delayed or undelivered messages. Delivery depends on your device, carrier, and network coverage, and we cannot guarantee that every message will be delivered.
7. Eligibility and your number
You must be the account holder or have the account holder's permission to enroll the mobile number you provide. If you change or deactivate your number, please reply STOP from the old number or let us know so we can update our records.
8. Not for emergencies
Our text messaging program is not monitored for emergencies. If you are experiencing a medical emergency, call 911 or go to the nearest emergency room.
9. Privacy
Your information is handled as described in our Text Messaging Privacy Policy above. We do not sell or share your mobile information with third parties or affiliates.
10. Changes to these terms
We may update these terms from time to time. Changes take effect when posted on this page, and the date at the top will be updated.
Contact us
HealthMe Technology
4850 Tamiami Trail N, Suite 301
Naples, FL 34103
Phone: (888) 994-3627
Email: support@healthmedocs.com
Website: healthmedocs.com